Orders
The questions that arrive a hundred times a day.
- Where is my order, and when will it arrive
- Change the delivery address before dispatch
- Cancel, return or exchange, within your rules
- Confirm an order the customer placed minutes ago
Launch Special: Buy 1 Month, Get 1 Month FREE (1+1) • All Channels
One AI assistant.Every customer channel
Connect your team chat, messaging apps, and storefront in minutes. Kerix enforces your business policies, resolves order and shipping status from your live real-time data — in Arabic and English — and seamlessly hands over to your team with full context.
1+1 Free Month IncludedNo new phone numbers24-hour risk-free trial
Channels & Integrations
Connect all your customer channels and tools
The same rules, the same live order data, and unified operator triage wherever your customers write. Connect in minutes with zero disruption.
Live
WhatsApp Business
Official Meta API connection. Direct customer messaging on your verified number.
Live
Slack
Internal team triage, real-time agent handovers, and policy governance.
Ready
Telegram
Instant customer support, bot interactive replies, and ops channels.
Next
Instagram & Messenger
Automate DMs and customer comments across your Meta brand channels.
Next
Microsoft Teams
Connect support escalation desks and enterprise internal workflows.
Live
Shopify
Real-time order lookup, tracking links, fulfillment status, and inventory checks.
Live
Zendesk
Sync conversation transcripts, create support tickets, and seamless human triage.
Live
Webhooks & REST API
Plug into any custom ERP, shipping carrier, or in-house database with zero friction.
How it works
Three things to set up, once.
No new number, no migration, and nothing for your customers to install or learn.
- 01
Connect your own number
Your WhatsApp Business number stays yours. Kerix connects to it through Meta's official onboarding — no shared number, no forwarding, no second phone on a desk.
- 02
Describe the job in plain language
Write what the assistant should say and refuse, the way you'd brief a new agent. Kerix turns it into rules you can read, version and roll back.
- 03
Point it at your orders
Connect the system you already keep orders in. When a customer asks where their order is, the answer comes from your data, not from a guess.
What it does
Two jobs, done properly.
Kerix ships with the two that fill an inbox. You shape both in plain language.
Customer support
Answers from your policy, not from the internet.
- Shipping times, fees and coverage areas
- Return windows and what qualifies
- Payment and refund questions
- Anything outside the policy goes to a person
Where the line is
An assistant you can hold to a rule.
The interesting part of an automated inbox is not what it answers. It is what it refuses, and what it costs you when it speaks.
It hands over
When a question falls outside what it was told, Kerix stops and passes the conversation to your team with the whole history attached — in the shared inbox, not a separate app.
Arabic, Arabizi and English
Customers switch language mid-sentence. Kerix answers in the language it was written to, including Arabic typed in Latin letters.
It can only propose
The assistant that helps you write rules cannot publish them. Every change to what your bot says is reviewed by a person and kept in version history.
It respects the window
WhatsApp charges by message and by template. Kerix knows the difference between a free reply inside the service window and a billable template, and tells you before it sends one.
Questions
The ones worth asking first.
Do I need a new phone number?
No. Kerix connects to the WhatsApp Business number your customers already write to, through Meta's official onboarding flow. The number, and the account behind it, stay in your name.
What does WhatsApp itself cost?
Meta bills you directly for messaging, separately from Kerix. Messages your customer starts are free to reply to for 24 hours; templates you start are charged. Kerix shows you which is which before anything is sent, and never sends a paid template on its own initiative.
What happens when it doesn't know the answer?
It says so and hands the conversation to your team, rather than inventing something. You decide in the rules where that line sits — and you can watch every handover in the activity log.
Which order systems do you connect to?
Kerix reads orders over a connector we configure with you during the trial, so a custom or in-house system is fine. Tell us what you keep orders in when you request a demo.
How does the trial work?
Request a demo and we'll walk through your case. If it fits, you get a 24-hour trial on your own number with your own rules, and you decide afterwards.
🔥 Limited-Time Launch Special: Buy 1 Month, Get 1 Month FREE (1+1)
Priced to beat market averages. Built to scale.
Up to 60% lower than global tools. Subscribe for 1 month and get your second month 100% free (1+1 Offer). No hidden seat fees.
Starter
Built for independent merchants & Instagram/WhatsApp shops starting out.
$1515 / mo
Special: 1 + 1 Free Month (Pay 1, Get 2)
Channel1 WhatsApp Number
Conversations1,000 / month
DialectsEgyptian Arabic & English
HandoverWeb Inbox
Included capabilities:
- Official Meta WhatsApp Business Cloud API
- Automatic order status & tracking replies
- Native Egyptian Arabic dialect understanding
- Seamless human takeover with full chat history
- 24-Hour customer service window protector
- Conversation audit logs & basic analytics
Start 24h trial
24h free trial • 1+1 Free Month on activation
Growth
Most PopularFor scaling e-commerce brands needing multi-channel & live store sync.
$3535 / mo
Special: 1 + 1 Free Month (Pay 1, Get 2)
ChannelsWhatsApp + IG + Telegram
Conversations4,000 / month
Store SyncShopify, EasyOrders, Woo
Inference< 2.5s real-time
Included capabilities:
- Everything in Starter, plus:
- WhatsApp, Instagram DM & Telegram support
- Live order lookup & address modification flows
- Multi-agent triage desk with team alerts
- Custom policy rule editor with version rollback
- Automated order cancellation guardrails
- Priority WhatsApp & email support
Start 24h trial
24h free trial • 1+1 Free Month on activation
Scale & Hubs
For high-volume retail, courier shipping hubs & multi-brand teams.
$7575 / mo
Special: 1 + 1 Free Month (Pay 1, Get 2)
ChannelsAll Channels Included
Conversations12,000+ / month
IntegrationsCustom ERP & Couriers
SLA99.95% uptime
Included capabilities:
- Everything in Growth, plus:
- WhatsApp, Slack, Telegram, MS Teams & Messenger
- Connectors for custom ERP, Bosta, Mylerz & Aramex
- Multi-agent triage desks with team role permissions
- Custom SLA policies & advanced refund boundaries
- Dedicated onboarding engineer & policy calibration
Talk to team
24h free trial • 1+1 Free Month on activation
See it answer your own customers.
Tell us what you sell and what you keep orders in. If it fits, we set up a 24-hour trial on your number with your rules.
Request a demo